Field Support Chat
Field support chat provides instant, multimedia communication between field engineers and service controllers, eliminating delays associated with traditional phone calls. Engineers can share real-time photos of equipment issues, part identification queries, and technical challenges directly from the job site.
This approach enables faster problem resolution and more accurate support. This streamlines communication reduces downtime, improves first-time fix rates, and enhances customer satisfaction by ensuring engineers have immediate access to expert guidance and visual conformation of solutions. The chat history also creates a valuable record of troubleshooting steps and resolutions for future reference and training purposes.
Please Note - This feature is only visible when active.
